Kim Nybo

"DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION or agree to any type of policy with this office/business. I have NO idea how their rating is so high as I've had more financial issues with them than months I've had a policy with them, and the financial issues started before I even signed the policy, but because it was resolved upon me mentioning it, I foolishly moved forward with them. If you already have a policy with them- CHECK YOUR BANK AND CREDIT CARD STATEMENTS. They will eventually admit to illegally saving and using your credit card information if you press them, but they will NOT give you your money back.I signed and paid in full for a 6 month auto policy. Twice in 5 months I received odd, unexplainable bills in the mail. The first one for $26.26, so I called to ask what it was, the gentleman said it was for the Drive Safe and Save discount that fell off so it's what I owed for the 6 months, so I paid it. Next, I received another odd bill for $17.30 so I called and asked what it was- the woman told me it was for the Drive Safe and Save discount that fell off... I told her about the previous bill and we agreed that that didn't make sense, so she said she'd ask and call me back... when she called me back, she informed me of several changes that had been made to my policy several different times, none of which I had any knowledge of or that made any sense for me/my policy. Long story short- I spoke with 3 different employees and received 5 completely different answers as to what the charges were for. I also learned that not only was an employee illegally logging in and manually changing my insurance policy on a regular basis for an unknown reason, but someone had also saved my credit card information and used it to make an unexplained payment without my knowledge or consent. The "manager" Chris Viscomi has to be related to someone in the company because he has the comprehension level of a grade school child. I spent nearly an hour on the phone with Chris repeatedly breaking down the same extremely simple numbers and spelling out very elementary explanations as to why the things he was insisting didn't add up or make any sense. He eventually understood, but still had no idea what the charges were and didn't have a resolve for the illegal use of my credit card so he said he was going to speak with "underwriting" to have the payments refunded and my policy would be cancelled per my request. Over the next 5 weeks I emailed and called Chris several times to follow-up on the refunds that I never received and my policy that still hadn't been cancelled. Last week, I called for Chris again and was told he was busy, so I finally asked to speak with his boss, Kimberly, and was told she was also busy but would give me a call right back. A few hours later I received a bizarre email from Chris telling me the same incorrect story that didn't make any sense or add up whatsoever that he started our nearly hour long call with 5 weeks earlier... And he CC'ed Kimberly on it! The email didn't mention the only questions that I was asking and looking for answers on: where is my money? Why was my credit card information saved and distributed to employees in the office, and why was it used to make an unknown payment without my knowledge or consent? 5 weeks and 0 answers. I spoke with Chris verbally last Thur, he said he and his boss Kimberly would call me the following day... it's now Tuesday night and I haven't heard a peep from either one of them. I've now asked Chris for my money back, and to cancel my policy 5+ times both verbally and in writing, and my policy still remains, and I haven't seen a dollar back, nor has Kimberly bothered calling me back to explain the charges or refunded my money. Unless you want to be scammed, stolen from, and lied to- go elsewhere for an insurance policy! If you already have one with them, I highly recommend checking your credit card and bank statements immediately and reporting any/all charges they've illegally made as fraud."

"I moved to Kim Nybo's agency from another State Farm agent in Minneapolis. Her team is very courteous and swift. I was working with them from out of state to insure a rental property. I had no issues getting a hold of them or completing any needed work. Would highly recommend them."

"Chris Viscomi at the Kim Nybo State Farm office is by far the best insurance professional I've ever worked with. This man along with the other "Team" members of the office work to get the job done, fast and easy, like 123. If you want a truly A1, Top Notch experience and the lowest rates on insurance, call Chris Viscomi and his team at the Kim Nybo State Farm. It's rare to find a team like this one!"

"I have been with state farm insurance for more than 4 years and recently moved from Washington DC to Minnesota and I have to contact a new state farm agent. Sierra was the most amazing person. I was looking for affordable deal and she helped me with detail explanation. She is so kind and responsive. I really thank you so much, Sierra. Keep the good work!!"